We are happy to help you with any questions you might have. 

Did you already check if the manual answers your question?

You can download the manual for the EMDR Kit Classic here. 

You can download the manual for the EMDR Kit Wireless here. 

You can also check the frequently asked questions regarding the EMDR Kit Classic here and for the EMDR Kit Wireless here. 

The troubleshooter could also solve your issue. 
If your issue is not resolved, do not hesitate to contact us. 

We're sorry to hear you have a part that has been damaged or is malfunctioning! We always try to find a suitable solution. Would you like to fill in the troubleshooter? It contains most solutions for defects. If no solution is found in the troubleshooter, we will contact you as soon as possible based on the information you enter in the troubleshooter.

We always automatically send an email with the tracking information. If you have not received it, this email may have ended up in your spam folder. If your shipment takes longer than expected, please contact us. In that case, would you like to respond to the order confirmation you have received from us? Then we immediately have all the relevant information. You received this email from info@emdrkit.com.

For more information about shipping, please see our shipping page.